Leading Business Improvement

Become a Successful Business Improvement Specialist

Total Quality Management (TQM) : Certification Course

Explore this dynamic approach for maintaining high standards and operational effectiveness in your company.

Course Duration

Approx. 5 Hours 5 Minutes

Course Price

$200

Lectures

57

Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

This course on Total Quality Management (TQM) provides a comprehensive understanding of quality control within an organization. It covers the fundamentals of TQM, its 8 principles and steps, and the tools and techniques used in a TQM project. By the end of the course, participants will be equipped to improve the quality and performance of their organization’s people, procedures, and processes. The course is suitable for anyone seeking to enhance operational performance, deliver quality, or upskill in the field of quality and improvement.

5/5

Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Total Quality Management (TQM) Certification Course

Course Description

Total Quality Management (TQM) is a strategy that focuses on identifying, delivering, and maintaining quality within an organization. This well-established method, which is highly sought after in the current job market, emphasizes the importance of quality as the foundation of an organization’s operational strategy. The course introduces 8 key principles and steps that are essential for successful quality management. The course content includes:

  • Basic concepts of Quality (such as TQM, Quality, Continuous Improvement, etc.)
  • The 8 fundamental principles of Total Quality Management.
  • The 8 necessary steps to implement Total Quality Management.
  • Various tools and techniques applicable in a TQM project or daily operations.

Upon completion of the course, participants will gain the knowledge and confidence to enhance quality and performance in their organization, positively influencing their products, services, and overall operational performance. They will be equipped to implement strategies and techniques across various organizations to ensure operational excellence and robust quality performance.

Course Breakdown

  • What is Total Quality Management? (Preview)
  • Examples of Total Quality Management
  • What is quality?
  • What is quality? – Example
  • What is continuous improvement?
  • Graphical representation of continuous improvement
  • Pros of Total Quality Management
  • Cons of Total Quality Management
  • Overview & scenario
  • Customer focus
  • Customer focus – Scenario example
  • Employee involvement
  • Employee involvement – Scenario example
  • Integrated system
  • Integrated system – Scenario example
  • Process-centric approach
  • Process-centric approach – Scenario example
  • Systematic approach
  • Systematic approach – Scenario example
  • Continual efforts
  • Continual efforts – Scenario example
  • Fact-based decision-making
  • Fact-based decision-making – Scenario Example
  • Relationship management
  • Relationship management – Scenario example
  • Overview & scenario
  • Customer focus
  • Customer focus – Scenario example
  • Employee involvement
  • Employee involvement – Scenario example
  • Integrated system
  • Integrated system – Scenario example
  • Process-centric approach
  • Process-centric approach – Scenario example
  • Systematic approach
  • Systematic approach – Scenario example
  • Continual efforts
  • Continual efforts – Scenario example
  • Fact-based decision-making
  • Fact-based decision-making – Scenario Example
  • Relationship management
  • Relationship management – Scenario example
  • Overview
  • Review the culture
  • Review the culture – Scenario example
  • Develop a strategy
  • Develop a strategy – Scenario example
  • Recognize customer requirements
  • Recognize customer requirements – Scenario example
  • Outline the process
  • Outline the process – Scenario example
  • Outline the processes – Example process
  • Form the committee
  • Form the committee – Scenario example
  • Initiate involvement
  • Initiate involvement – Scenario example
  • Regularize daily ops
  • Regularize daily ops – Scenario example
  • Regularize daily ops – Kanban example
  • Seek continuous input
  • Seek continuous input – Scenario example
  • Process Map
  • Check Sheet
  • Histogram
  • Pareto Chart
  • Fishbone Diagram
  • 5 Whys
  • Run Chart
  • Review of key learnings
  • Hints & tips
  • Thank you

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What some of our 150,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
Beverly
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
Athena
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
Darby
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
Jami
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
Christopher
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
Benjamin
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
Magdalena
From Greece

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