Consulting

Improving individual departments or your wider business is a sure fire way to see a significant, positive impact in your overall operational performance.

The service

We are on hand to deliver all of your business improvement needs. This includes:

• Delivering end to end projects to improve business performance.
• Identifying KPIs being missed and work to address this.
• Identifying repeat problems are delivering solutions to fix them.
• Restructuring the business for success through people, processes and tech.
• Improving your operations to set your business up for the future.

For this endeavour we will work with you closely to understand exactly what you want out of this approach. We will discuss your needs, speak with your teams and other invested parties to understand the current state of the business and that which is in scope. We can then launch full end to end projects to improve each area you have identified, improve performance, reform processes, upskill your teams, deliver innovative solutions and change the trajectory of your performance.

In a nutshell, which ever part of your business needs to improve, we are here to help.

The benefits

Improving your business, whether an individual team or the organization as a whole, has multiple benefits:

• Reduce your costs (potentially by millions of $).
• Reduce the time taken to complete your processes.
• Improve overall operational performance.
• Improve your team’s morale and performance.
• Stop errors and issues plaguing your operations.
• Improve performance against key KPIs such as customer satisfaction.
• Deliver outstanding quality products and services.

To name but a few. The benefits of business improvement are endless, with any small positive change rippling across your teams, departments and wider organization.

Improving your processes is a sure fire way to see a significant, positive impact in your overall operational performance.

The service

We are on hand to deliver all of your process improvement needs. This includes:

• Facilitating workshops on your behalf.
• Process mapping all of your key processes.
• Conducting in depth analysis on your process performance, issues and opportunities.
• Helping your processes move from your current to future state vision.
• Designing brand new processes from scratch.

This will see us engaging with your teams, securing buy in and support for the work we plan to and are doing. We will assist you on the creation of your business case, project plans and all other project support documentation. We can also assist you in identifying the best automated solutions for your process problems, any new systems required to take your process to the next level or identify where your team needs upskilling to boost your operational performance.

In a nutshell, if your problem or opportunity involves a process, we are here to help.

The benefits

Improving your processes, whether by reforming or completely reengineering them, has multiple benefits:

• Improved operational performance.
• Happier employees.
• More satisfied customers.
• Better quality of products and services.
• Reduction in time waste.
• KPIs achieved.
• Errors and issues vastly reduced.

To name but a few. The benefits of process improvement are endless, with any small positive change rippling across your teams, departments and wider organization.

Setting your business on a long term improvement journey is a sure fire way to see a significant, positive impact in your overall operational performance.

The service

We are on hand to deliver all of your continuous improvement needs. This includes:

• Establishing your continuous improvement department (roles, processes etc.).
• Building out your continuous improvement framework (for the long term).
• Upskilling your teams with the most impactful CI tools and skills.
• Deliver small or end to end continuous improvement projects.
• Holding workshops to brainstorm and deliver quick wins and solutions, fast.

To ensure we can deliver the right service for you, we will work closely with you on this journey. This will entail us understanding fully what you want out of this, why you have gone down this route and what support you want from us. We will analyse your data, assess your performance and investigate reasons behind missed KPIs or issues. We will pull together the right approach for you, highlighting the who, what, when and how. And finally, we can, if needed, deliver the strategy for you.

In a nutshell, however you want to embed a continuous improvement approach into your business, we are here to help.

The benefits

Continually improving your business, whether an individual team or the organization as a whole, has multiple benefits:

• Embed certainty and stability into your key processes.
• Ensure your products and services improve and adapt with the times.
• Ensure your organization is adaptable when times are challenging or buoyant.
• Empower your teams to improve the business for the long term.
• Have fully skilled teams on hand, at any time, to assist in wider projects.
• Reduce the cost of doing business and the time taken to conduct it.
• Reduce risk across your business by removing errors, bottlenecks or issues.

To name but a few. The benefits of continuous improvement are endless, with any small positive change rippling across your teams, departments and wider organization.

Fixing your problems quickly and proactively is a sure fire way to see a significant, positive impact in your overall operational performance.

The service

We are on hand to deliver all of your root cause analysis needs. This includes:

• Fixing your most systemic problems, once and for all.
• Running workshops to map and identify all errors, issues and problems, and their causes.
• Delivering recommendations on how to solve these problems, and planning for this.
• Upskilling your teams to understand how to root cause in the future.
• Embedding a culture of root causing on the spot into the business.

We can deliver root cause analysis for you in whichever way suits your needs. We can come in and upskill your team, training them on the best tools and shifting mindsets. We can run workshops to identify all of the problem areas, issues and opportunities, analysing your data and mapping all out. We can deliver in depth recommendations to you, including potential solutions, so you can fix these for the long term. And, we are on hand to assist you in the delivery of these proposed changes.

In a nutshell, however you plan to see root cause analysis deployed, we are here to help.

The benefits

Delivering root cause analysis to the most pressing or persistent issues in your business has multiple benefits:

• Shift mindsets so they can fix problems as they arise, reducing long term problems.
• Empower staff to take on this type of work, offering development opportunities.
• Fixing problems that can cost you thousands of dollars.
• Removing issues and errors that cost you time and reputation.
• Reduce the risk of your products and services being corrupted.
• Reduce the risk of brand / reputational damage through substandard products.
• Improve your KPIs around customer satisfaction, employee retention, call handling etc.

To name but a few. The benefits of root cause analysis are endless, with any small positive change rippling across your teams, departments and wider organization.

Knowing your business needs and how to get there is a sure fire way to see a significant, positive impact in your overall operational performance.

The service

We are on hand to deliver all of your business analysis needs. This includes:

• Helping you to identify and recognise the needs of your business.
• Helping you to identify the path to these needs, and the solutions for them.
• Define the scope of the analysis and build out your business analysis plan.
• Support on the technical implementation and requirements gathering.
• Support your journey in applying the solutions you have chosen.

As your Business Analyst specialist, we are on hand to deliver your full end to end project, or support on certain aspects, as defined by you. We can assist you in identifying the primary objectives of your business, defining the scope of this approach and creating your plan. We can assist you on the execution of that plan, defining the requirements in detail and supporting on the technical implementation. And finally, we can help you implement all of your identified solutions in full.

In a nutshell, whatever level of business analysis support you require, we are here to help.

The benefits

Supporting you through our Business Analyst function has multiple benefits:

• Enabling you to make better decisions given the increased insight you now have.
• Enabling you to build better processes to satisfy what you need.
• Helping you to better understand your customer, markets and products.
• Helping you to solve your organization’s most complex challenges.
• A suite of fully mapped out processes, current and future state (if required).
• Improved success of projects, better team collaboration and more transparency.
• Increase the ROI of your process outputs and reduce costs where needed.

To name but a few. The benefits of business analysis are endless, with any small positive change rippling across your teams, departments and wider organization.