Leading Business Improvement

CTQ Tree: Critical to Quality Tree

(12 customer reviews)

£81.00

  • Course Duration: Approx. 1 Hour 25 Minutes
  • Lectures: 18
  • 3 downloadable resources
  • Certificate of completion
  • Lifetime access
  • Access Free Demo
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Do you want to understand your customer’s needs, expectations and SLAs better? Do you want to shape your products and services based on the critical factors that matter to your customer? Do you want to learn a powerful tool that can help you achieve these goals? If yes, then this course is for you.

In this course, you will learn how to use the CTQ Tree tool, which stands for Critical to Quality. This tool helps you to identify and prioritize the key attributes that your customer values and expects from your products and services. You will also learn how to define and measure the performance indicators and SLAs that ensure the delivery of these attributes.

This course will teach you the following:

  • The fundamentals of the CTQ Tree tool, including what it is, why it is useful, and how it can benefit your business and customer relationship.
  • The process of creating a CTQ Tree, from defining the customer’s needs, to breaking them down into measurable requirements, to mapping them to the relevant processes and resources.
  • The best practices and tips for using the CTQ Tree tool effectively, with real life examples and demonstrations from different scenarios and industries.

By the end of this course, you will have a clear understanding of how to use the CTQ Tree tool to gain valuable insights into your customer’s needs and expectations, and how to align your products and services with them. You will also be able to create and communicate SLAs that are realistic, achievable and mutually beneficial.

This course is suitable for anyone who wants to improve their customer satisfaction, loyalty and retention, as well as their own business performance and efficiency. Whether you are a business owner, a manager, a product developer, a service provider, or a customer service representative, this course will equip you with the skills and knowledge you need to use the CTQ Tree tool successfully.

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12 reviews for CTQ Tree: Critical to Quality Tree

  1. Chikondi Batsheva

    Chikondi Batsheva (verified owner)

    This course provides a solid and insightful exploration of the CTQ tree methodology, a fundamental aspect of Six Sigma and quality management. The instructor’s delivery is clear, and the content is well-structured, making it accessible for learners with varying levels of expertise.

  2. Norman Ellis

    Norman Ellis (verified owner)

    CTQ Tree demystifies customer needs, translating them into actionable steps. A clear and concise course, perfect for quality improvement enthusiasts!

  3. Bill Nunez

    Bill Nunez (verified owner)

    It provides a comprehensive understanding of CTQ trees and their significance in ensuring product or service quality. The instructor delivers the content in a clear and concise manner, making complex concepts easy to grasp. Through practical examples and real-world case studies, students learn how to identify critical quality parameters and prioritize them effectively. By the end of the course, participants gain the expertise needed to implement CTQ trees in their organizations, leading to improved quality outcomes.

  4. Ira Cruz

    Ira Cruz (verified owner)

    Its visual representation allowed stakeholders to easily grasp the relationship between customer requirements and business objectives, fostering a shared understanding and commitment to quality excellence.

  5. Eliana Peterson

    Eliana Peterson (verified owner)

    The CTQ Tree course was highly valuable, offering practical insights. Clear content, engaging delivery, enhancing my understanding of quality essentials.

  6. George Mill

    George Mill (verified owner)

    Very assertive course. The instructor’s delivery is clear, and the content is well-structured, making it accessible for learners with varying levels of expertise. Useful one.

  7. Yelizaveta Karpos

    Yelizaveta Karpos (verified owner)

    course was a transformative experience for me. The instructor breaks down the complexities of CTQ trees into manageable and understandable components, making the course suitable for both beginners and experienced professionals.

  8. Cameron Leonard

    Cameron Leonard (verified owner)

    Critical to Quality Tree” was insightful! Broke down complex concepts into actionable steps.

  9. Robert Smith

    Robert Smith (verified owner)

    This course provides a solid and insightful exploration of the CTQ tree methodology, a fundamental aspect of Six Sigma and quality management.

  10. Lauren Simpson

    Lauren Simpson (verified owner)

    Excellent course providing comprehensive insights into creating CTQ Trees, essential for quality management. Highly recommended!

  11. Shane Morales

    Shane Morales (verified owner)

    It meticulously identifies the critical aspects of quality that directly impact customer satisfaction. With its structured approach, it enables organizations to prioritize improvement efforts effectively. By focusing on these critical factors, businesses can deliver products and services that meet or exceed customer expectations.

  12. Lillian Owens

    Lillian Owens (verified owner)

    The CTQ Tree apart is its ability to translate customer requirements into measurable parameters. Highly recommended.

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CTQ Tree: Critical to Quality Tree
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