Introduction Think about the last time you had an exceptional customer experience. How did it make you feel? Chances are, it left a lasting impression and possibly even made you a loyal customer. This is the power of mastering customer satisfaction—a crucial element in the success of any business. Customer satisfaction means how happy customers […]
Customer Satisfaction: Strategies for Business Success Read More »
Introduction Hi, I’m Robert Chapman. As a Six Sigma Black Belt with over a decade of experience in business improvement, I’ve had the opportunity to work with a diverse range of industries and companies, from FTSE 100 and S&P 500 giants to regional firms. My focus has always been on defining challenges, designing practical solutions,
Continuous Improvement in Agile Environments Read More »
Hey there! If you’re in the world of manufacturing, you’ve probably heard the term “continuous improvement” quite a bit. But what does it really mean? Simply put, it’s all about constantly looking for ways to make processes better – faster, more efficient, and higher quality. In this article, we’re going to dive into some of
Top Continuous Improvement Tools and Techniques for Modern Manufacturing Read More »
Continuous improvement is a cornerstone of any thriving organization. In today’s fast-paced business world, the ability to adapt and enhance processes not only propels companies ahead of their competitors but also secures their longevity. At the heart of this relentless pursuit for excellence is employee engagement. Without the active involvement and commitment of the workforce,
Employee Engagement in Continuous Improvement Read More »
Introduction: Lean Thinking and Its Impact In today’s dynamic business landscape, organizations strive for efficiency, agility, and sustainable growth. Lean Thinking emerges as a powerful approach that transcends industries, enabling companies to achieve these goals. So, what exactly is Lean Thinking, and why does it matter? Defining Lean Thinking At its core, Lean Thinking is a philosophy
Lean Thinking and Continuous Improvement: Shaping Success in Every Industry Read More »
Introduction In the realm of business improvement, two philosophies stand out for their impact on organizational growth and efficiency: continuous improvement and continual improvement. While they may sound similar, each approach has distinct characteristics that can significantly influence a company’s journey towards excellence. Continuous improvement is an unceasing endeavour, a relentless pursuit of betterment without interruption. It’s akin to the
Understanding Continuous Improvement vs. Continual Improvement: A Comprehensive Guide Read More »
It is worth stating, right out of the gate, that process improvement is NOT a one-off effort. It is indeed very much something that has to be continually pursued and delivered. It exists very much within the world of continuous improvement and can be treated as something operating alongside or central for continuous improvement. Either
Why you must continually evaluate and improve business processes Read More »
Delivering effective continuous improvement for your organization or, if you are a consultancy, your clients, is a skill highly in demand but, sometimes, lacking.
Top 10 questions to ask in a Continuous Improvement interview Read More »
Learn about everything a continuous improvement consultant should be doing to help your business reach new levels.
I have written this article to educate you on continuous improvement. The reason for this is that I believe, continuous improvement can often get a bad name. That is because, in many organisations, continuous improvement is deployed badly, incorrectly or by those who don’t truly know how to deploy it or have any shred of
Continuous Improvement – Everything you need to know about CI Read More »
