Leading Business Improvement

Become a Successful Business Improvement Specialist

Root Cause Analysis Certification Course

Top Root Cause Analysis Course: A clear and concise guide to conducting thorough and long-lasting root cause analysis step by step.

Course Duration

Approx. 8 Hours 18 Minutes

Course Price

$ 200



Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

Master the skill of root cause analysis with our comprehensive course, equipping you to quickly identify and address issues, improve processes, and add value to your organization.


Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Root Cause Analysis Certification Course

Course Description

Being able to find the root cause of a problem in a team or organization is super important. This course teaches you how to do effective root cause analysis in different situations. You’ll learn how to reduce errors and problems in your important processes and improve the quality of what you do. You’ll also discover how to use tools to figure out the real reasons behind big problems, so you can quickly find the right solutions.

In this course, you’ll learn:

  • What root cause analysis is.
  • How to do root cause analysis using the 8D Process.
  • Why root cause analysis is important.
  • Tools and methods for root cause analysis.
  • Important things to think about when doing root cause analysis, like controls, causes, types, and people.
  • Plus, you’ll see a case study example.

Companies really need people who can quickly solve problems and have the right skills and tools. With these skills, you can speed up processes, understand errors better, and add value to your organization – something leaders will really like!

Course Breakdown

  • What is RCA? (Preview)
  • The purpose of RCA
  • The importance of RCA
  • Scenario
  • The process
  • RCA document
  • Step 1: Define the problem
  • Define the problem: RCA document demonstration
  • Step 2: Collect data
  • Collect data: RCA document demonstration
  • Step 3: Identify possible causes
  • Identify possible causes: RCA document demonstration
  • Step 4: Identify root causes
  • Identify root causes: RCA document demonstration
  • Step 5: Identify solutions
  • Identify solutions: RCA document demonstration
  • Step 6: Test solutions
  • Test solutions: RCA document demonstration
  • Step 7: Implement solutions
  • Implement solutions: RCA document demonstration
  • Step 8: Monitor controls
  • Monitor controls: RCA document demonstration
  • High level overview of the tools
  • Pareto Chart
  • Pareto Chart: Demonstration
  • 5 whys
  • 5 Whys: Demonstration
  • Fishbone Diagram
  • Drill Down
  • Drill Down: Demonstration
  • FMEA
  • FMEA: Demonstration
  • Issue / error log
  • Issue / Error Log: Demonstration
  • Types of causes
  • Types of control
  • Importance of people
  • Facilitating a session
  • Initiate the RCA
  • Key actions
  • Key deliverables
  • Benefits
  • Lessons learned
  • Review of key learnings
  • Hints and tips

Our Best Selling Courses

What some of our 150,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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