Leading Business Improvement

Become a Successful Business Improvement Specialist

Process Improvement Certification Course

Best Seller #1 Process Improvement Course

Course Duration

Approx. 8 Hours 31 Minutes

Course Price




Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

Discover the art of enhancing your organization’s processes. As businesses evolve, intricate processes emerge, spanning departments and delivering diverse outcomes. In this course, you’ll master the fundamental building blocks of process improvement, explore effective process mapping tools, and learn when to deploy them. By course completion, you’ll confidently lead process improvement initiatives and advocate for their significance within your organization.


Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Process Improvement Certification Course

Course Description

Improving your organisation’s processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation’s processes today, they will reward this favourably!

In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!

We will cover:

  • The fundamentals behind process improvement and the types of process to look out for.
  • How to identify, question and change value and and non-value add steps.
  • The main processes we need to build during a process improvement initiative.
  • A breakdown of the key types of process and learn about the process improvement tools.
  • The process to be followed to ensure successful deliverance of process improvement projects and demonstrations of how to deliver each step.
  • A LIVE demonstration of a process improvement and a case study example of how a process improvement project was delivered.
  • A complete process mapping toolkit, with LIVE demonstrations on how to use each one – with templates attached for those which require it.
  • We will test your knowledge with quizzes and an assignment.

At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.

Course Breakdown

  • What is Process improvement?
  • Examples of process improvement
  • The importance of process improvement
  • Triggers of process improvement
  • What is a process map?
  • An understanding of the process improvement skills
  • Value add
  • Non-value add but necessary
  • Non-value add
  • Label the examples
  • Overview
  • As-is process
  • To-be process
  • Realised process
  • Overview
  • Takt time
  • Cycle time
  • Lead time
  • Bottleneck
  • Rework loop
  • Label the examples
  • Process overview
  • Step 1: Identify the process
  • Step 2: Map the as-is process
  • As-is process analysis
  • Step 3: Identify the value-add and non value-add steps
  • Analysis of the value and non value-add within the process map
  • Step 4: Map the to-be process
  • Step 5: Gap analysis
  • Step 6: Map the realised process
  • Step 7: Test the new process
  • Step 8: Provide wider updates
  • Introduction to Process Mapping tools
  • Swim Lane
  • Swim Lane: Demonstration
  • SIPOC: Demonstration
  • Value Stream Map
  • Value Stream Map: Demonstration
  • Time Value Map
  • Time Value Map: Demonstration
  • Value Add Chart
  • Value Add Chart: Demonstration
  • Spaghetti Diagram
  • Spaghetti Diagram: Demonstration
  • PM matrix
  • Overview
  • Transport
  • Inventory
  • Motion
  • Waiting
  • Overproduction
  • Overprocessing
  • Defects
  • Skills
  • Label the examples
  • The set up – Mapping
  • The set up – Discussions
  • The set up – Improvement
  • The set up – Physical part 1
  • The set up – Physical part 2
  • The set up – Digital
  • Questions to ask – Introduction
  • Questions to ask – Mapping
  • Questions to ask – Discussions
  • Questions to ask – Improvement
  • The rules
  • Hints and tips
  • What is process design?
  • Why is it required?
  • The approach – high level
  • Identify the need
  • Gather information
  • Build the process
  • Test the process
  • Deploy the process
  • Demonstration – introduction
  • Demonstration – identify the need
  • Demonstration – gather information
  • Demonstration – build the process
  • Demonstration – test the process
  • Demonstration – deploy the process
  • The current process
  • Key metrics
  • The ask
  • The reform
  • Recommendations
  • The delivered process
  • Review of key learnings
  • Hints and tips
  • Thank you
  • LIVE demonstration of a process improvement

Our Best Selling Courses

What some of our 200,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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