Leading Business Improvement

Become a Successful Business Improvement Specialist

Process Mapping Toolkit Certification Course

Top-rated course on Process Mapping: A detailed guide on implementing these powerful process mapping methods.

Course Duration

Approx. 8 Hours 31 Minutes

Course Price




Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

This course provides learners with the knowledge and skills to map, analyze, and improve organizational processes. It covers Lean Six Sigma, various types of process maps, and gives live demonstrations of these tools in action. By the end, learners should be able to conduct process improvement projects and advocate for their importance. It’s ideal for those working in a company, managing a department, or anyone looking to upskill in this high-demand field.


Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Process Mapping Toolkit Certification Course

Course Description

This course focuses on the increasing importance of mapping and enhancing your organization’s processes. As organizations evolve and processes become more intricate, the ability to map, analyze, and enhance these processes is becoming crucial.

The course will teach you the basics of mapping, analyzing, and improving your processes, covering topics such as

  • Lean Six Sigma,
  • Process maps,
  • Swim Lane maps,
  • SIPOC maps,
  • Value Streams maps,
  • Time Value maps,
  • Value Add Charts, and
  • Spaghetti Diagrams.

You’ll learn how to use these tools through understanding, deployment, and live demonstrations, ensuring you can effectively apply them in your organization or projects.

By the end of the course, you’ll be confident in undertaking extensive process improvement projects and advocating for the significance of process improvement to your organization’s leaders.

This course is suitable for anyone working in a company who wants to understand their processes, anyone managing a department or owning a business who wants to enhance operational performance, anyone looking to gain highly demanded skills in business improvement, and anyone who wants to complete the course with full confidence in using these tools.

Course Breakdown

  • What is a process map? (Preview)
  • What is process mapping? (Preview)
  • Reasons for process mapping
  • Features of the Flowchart Map
  • How to build a Flowchart Map
  • Demonstration 1
  • Demonstration 2
  • Features of the Value Stream Map
  • How to build a Value Stream Map
  • Demonstration 1
  • Demonstration 2
  • Features of the SIPOC
  • How to build a SIPOC
  • Demonstration 1
  • Demonstration 2
  • Features of the Spaghetti Diagram
  • How to build a Spaghetti Diagram
  • Demonstration 1
  • Demonstration 2
  • Features of the Time Value Map
  • How to build a Time Value Map
  • Demonstration 1
  • Demonstration 2
  • Features of the Value Add Map
  • How to build a Value Add Map
  • Demonstration 1
  • Demonstration 2
  • Practical exercise
  • Process map grid
  • Review of key learnings
  • Thank you

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What some of our 150,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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