Leading Business Improvement

Become a Successful Business Improvement Specialist

Lean Six Sigma Toolkit Certification Course

Discover the top-rated Lean Six Sigma Toolkit course: Acquire skills in using these powerful tools to enhance and transform your business operations.

Course Duration

Approx. 2 Hours 55 Minutes

Course Price

$ 100



Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

Learn the essential tools of Lean Six Sigma to drive significant improvements in your organization’s processes and outcomes.


Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Lean Six Sigma Toolkit Certification Course

Course Description

Lean Six Sigma is a powerful method used by organizations of all sizes, with a bunch of tools and techniques packed inside that make it work so well. In this course, I’ve picked out the top tools I use to make big changes in the organizations I work with. The course is split into four toolkits, each with live demos where needed, covering:

  • Root Cause Analysis tools: Understand what’s going wrong in your organization and how to fix it.
  • Working with ideas tools: Identify, sort, and deploy the best ideas through collaboration.
  • Process mapping tools: Map out your processes to find waste and errors and reach your goals.
  • Voice of the customer tools: Understand what your customers want and how to deliver it.

We’ll also cover what Lean Six Sigma is, its benefits, and give tips for successfully using all the tools in this course.

Course Breakdown

  • Lean Six Sigma: An introduction (Preview)
  • DMAIC (Preview)
  • The benefits of Lean Six Sigma & the toolkit
  • Scenario for this course
  • Introduction to cause and effect
  • Ishikawa Diagram
  • Ishikawa Diagram: Demonstration
  • 5 Whys
  • 5 Whys: Demonstration
  • Pareto Chart
  • Pareto Chart: Demonstration
  • C&E Matrix
  • C&E Matrix: Demonstration
  • Working with ideas introduction
  • Brainstorming
  • Brainstorming: Demonstration
  • Affinity Diagram
  • Affinity Diagram: Demonstration
  • Multivoting
  • Multivoting: Demonstration
  • Introduction to Process Maps
  • Swim lane
  • Swim lane: Demonstration
  • SIPOC: Demonstration
  • Value Stream Map
  • Value Stream Map: Demonstration
  • Time Value Map
  • Time Value Map: Demonstration
  • Value Add Chart
  • Value add chart: Demonstration
  • Spaghetti Diagram
  • Spaghetti Diagram: Demonstration
  • Introduction to the voice of the customer
  • Customer Segmentation
  • Types and sources of customer data
  • Interviews
  • Point of use observations
  • Focus groups
  • Surveys
  • Kano Analysis
  • Kano Analysis: Demonstration
  • Critical to Quality Tree
  • Critical to Quality Tree: Demonstration
  • Close out

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What some of our 150,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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