Leading Business Improvement

Become a Successful Business Improvement Specialist

Fundamentals of Process Improvement
Certification Course

Fundamentals of Process Improvement A straightforward, step-by-step approach to making your processes better, starting now.

Course Duration

Approx. 4 Hours 48 Minutes

Course Price




Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

This course provides comprehensive knowledge on process improvement, including fundamentals, identification of value steps, process mapping tools, and successful project delivery. It includes live demonstrations, quizzes, and assignments, aiming to build confidence in conducting process improvement projects and advocating their importance.


Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Fundamentals of Process Improvement Certification Course

Course Description

Improving your organization’s processes is becoming crucial as organizations are developing more complex processes. This course will equip you with the knowledge to modify, enhance, and secure these processes.

You’ll learn the basics of process improvement and the best tools for process mapping. The course will guide you on when and how to use each process map.

The course includes:

  • Basics of process improvement.
  • Identifying valuable and non-valuable steps.
  • Key processes for a process improvement initiative.
  • Guidelines for successful process improvement projects.
  • A live case study on process improvement.
  • A comprehensive process mapping toolkit with live demos and templates.
  • Quizzes and an assignment to test your knowledge.

By the end of the course, you’ll be confident in managing process improvement projects and advocating their importance to your organization’s leaders.

Course Breakdown

  • What is a process? (Preview)
  • What is process improvement? (Preview)
  • Examples of process improvement
  • Process improvement technique 1
  • Who delivers process improvement?
  • Who is process improvement for?
  • Process improvement roles
  • Process improvement technique 2 (1)
  • Process improvement technique 2 (2)
  • Overview
  • Lean
  • Six Sigma
  • Total Quality Management
  • Theory of Constraints (1)
  • Theory of Constraints (2)
  • Plan, Do, Check, Act (PDCA)
  • Continuous improvement (1)
  • Continuous improvement (2)
  • Business Process Management
  • Process to deploy process improvement
  • Considerations for deployment
  • Process improvement technique 3
  • Triggers of process improvement
  • When is a process ripe for change?
  • When is a process ripe for change? – Template demonstration
  • When is best to conduct the change?
  • Process improvement technique 4
  • Reasons to pursue improvements (1)
  • Reasons to pursue improvements (2)
  • Benefits & desired outputs
  • Process improvement technique 5
  • Overview
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Demonstration 3 cont.
  • Demonstration 3 conc.
  • Interactive exercise
  • Review of key learnings
  • Thank you

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What some of our 150,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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