Leading Business Improvement

Become a Successful Business Improvement Specialist

Root Cause Analysis: Drill Down Tool Certification Course

Top Drill Down Tool Course: An easy-to-follow guide to implementing this highly effective tool into your business step by step.

Course Duration

Approx. 1 Hours 31 Minutes

Course Price

$ 100



Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

Master the Drill Down Tool, a powerful root cause analysis technique, to effectively identify and solve your organization’s biggest problems with confidence and precision.


Course Reviews

The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.

Alexa Bliss

Root Cause Analysis: Drill Down Tool Certification Course

Course Description

Being able to find the main causes of your organization’s big problems is a valuable skill in today’s job market. To do this, you need a technique that guides you through a clear process to identify the final cause.

That’s where the Drill Down Tool comes in. This powerful root cause analysis tool helps you:

  • Clearly define your problem.
  • Break down the problem into smaller parts.
  • Follow a logical process to identify the main cause(s) of your problem.

This course covers:

  • Basics of the tool – its purpose and importance.
  • How to build the tool – understanding its key components.
  • Real-life demonstrations of the tool in action.
  • Different approaches to using the Drill Down Tool.

By the end of this course, you’ll be skilled at using the Drill Down Tool in various situations and formats to effectively tackle organizational issues. It’s a quick and successful tool you can use in your own organization.

Course Breakdown

  • What is a Drill Down? (Preview)
  • What is root cause analysis?
  • The root cause analysis process
  • The purpose and importance of the Drill Down
  • How to use the tool: When
  • How to use the tool: Type 1
  • How to use the tool: Type 2
  • The process to build a Drill Down
  • Step 1: Identify the issue
  • Step 2: Assemble the team
  • Step 3: Assess the data
  • Step 4: Break down the issue
  • Step 5: Conduct the Drill Down
  • Step 6: Deliver improvements
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Review of key learnings
  • Hints and tips
  • Thank you

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What some of our 150,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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