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Lean Six Sigma: Toolkit

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Course Description

Lean Six Sigma is a methodology that has repeated HUGE benefits for organisations of all sizes – and locked within it are an array of tools and techniques that make Lean Six Sigma so powerful. I have pulled out the top tools that I use to make changes to the organisations I work with which often have the biggest impact. This course is split out into 4 toolkits, and for those tools that require them, LIVE demonstrations on how to approach build and deploy them are included. The four toolkits include:

  • Root Cause Analysis (Cause & Effect) tools:

You can utilise these tools within your organisation to understand what is going wrong, why it is going wrong and what you can do to fix this.

  • Working with ideas tools:

You can utilise these tools within your organisation to ensure the best and brightest ideas are identified, sorted and deployed in the right way. These tools emphasise collaboration at their heart!

  • Process mapping tools:

You can utilise these tools within your organisation to understand what is happening with your processes. They will enable you to map out your processes to identify where the waste is, what is causing errors and what you need to do to get to your desired state.

  • Voice of the customer tools:

You can utilise these tools within your organisation to understand what your customer is currently experiencing, what they want from your products and services and what you need to do to deliver this.

We also cover off what Lean Six Sigma is, the benefits of Lean Six Sigma and give hints and tips on how to successfully deliver all of the tools represented within this course.

Course breakdown

  • Introduction
  • Lean Six Sigma: An introduction
  • DMAIC
  • The benefits of Lean Six Sigma & the toolkit
  • Scenario for this course
  • Introduction to cause and effect
  • Ishikawa Diagram
  • Ishikawa Diagram: Demonstration
  • 5 Whys
  • 5 Whys: Demonstration
  • Pareto Chart
  • Pareto Chart: Demonstration
  • C&E Matrix
  • C&E Matrix: Demonstration
  • Working with ideas introduction
  • Brainstorming
  • Brainstorming: Demonstration
  • Affinity Diagram
  • Affinity Diagram: Demonstration
  • Multivoting
  • Multivoting: Demonstration
  • Introduction to Process Maps
  • Swim lane
  • Swim lane: Demonstration
  • SIPOC
  • SIPOC: Demonstration
  • Value Stream Map
  • Value Stream Map: Demonstration
  • Time Value Map
  • Time Value Map: Demonstration
  • Value Add Chart
  • Value add chart: Demonstration
  • Spaghetti Diagram
  • Spaghetti Diagram: Demonstration
  • Introduction to the voice of the customer
  • Customer Segmentation
  • Types and sources of customer data
  • Interviews
  • Point of use observations
  • Focus groups
  • Surveys
  • Kano Analysis
  • Kano Analysis: Demonstration
  • Critical to Quality Tree
  • Critical to Quality Tree: Demonstration
  • Close out

What our students have to say

“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
Magdalena
“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
Beverly
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
Christopher
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
Benjamin
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
Athena
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
Darby
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
Jami
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