RCA: Drill Down Tool

What is root cause analysis?

The root cause analysis process

The purpose and importance of the Drill Down

How to use the tool: When

How to use the tool: Type 1

How to use the tool: Type 2

The process to build a Drill Down

Step 1: Identify the issue

Step 2: Assemble the team

Step 3: Assess the data

Step 4: Break down the issue

Step 5: Conduct the Drill Down

Step 6: Deliver improvements

Demonstration 1

Demonstration 2

Demonstration 3

Review of key learnings