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Become a Successful Business Improvement Specialist

Continuous Improvement Certification Course

Best Seller #1 Continuous Improvement Course

Course Duration

Approx. 8 Hours 44 Minutes

Course Price




Key Concepts Covered in this Course

Course instructor

Robert Chapman

Business Improvement Specialist

As a Business Improvement professional, I’ve gained extensive expertise in Project ManagementLean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.

Course Summary

This course teaches you how to use Continuous Improvement (CI) to make positive changes in your organization or team. You will learn the purpose, benefits, and methods of CI, as well as the tools, indicators, and mindset needed to implement it successfully. You will also discover how to apply key concepts such as Lean & Six Sigma to achieve high impact results. By the end of this course, you will be able to use CI to reduce waste, improve quality, and increase satisfaction.


Course Reviews

Transformed from passive observer to active improver! Clear concepts, engaging examples, and actionable tools. This course ignited my passion for continuous improvement. 5 stars!

Andrea Williams

Continuous Improvement Certification Course

Course Description

Continuous Improvement (CI) is a really powerful tool that you can utilise in your organization or team to make changes that are quick, high impact and low effort. Continuous Improvement has been rolled out in organizations for years, but often this has been done badly. There is a right way to roll out CI, and that is explored in this course. We want you to leave this course with full confidence to achieve continual improvement and deliver tools, projects and full mindset change across your organisation. In the extensive course we’ll cover:

  • What is CI (its purpose, benefits and key methodologies)?
  • What are the main indicators that a CI Initiative is needed?
  • What are the main tools to deploy when building out a CI Initiative?
  • Exploring the importance of teams, communication and the toolkit.
  • Introducing key methodologies and concepts such as Lean & Six Sigma.
  • Understanding how to deliver CI in the right way, an effective way that will garner the highest impact.

Continuous Improvement has the power to deliver big savings, big reductions in waste and improvements to quality, customer and employee satisfaction. Deliver the CI mindset right, and the rest will do the work for you. And focus on that phrase mindset! As much as CI is made up of a process, a toolkit and several methodologies (such as Lean Six Sigma) it will only be truly successful if the mindset of those embarking on CI is right.  By taking this course and delivering on the learnings, you will see the power of CI for you, your fellow colleagues, and the wider organization.

Course Breakdown

  • What is continuous improvement?
  • What is continuous improvement? Continued
  • Continuous Improvement vs. Business Improvement
  • Purpose of Continuous Improvement
  • Benefits of continuous improvement
  • How NOT to deploy continuous improvement
  • Examples of continuous improvement
  • Overview
  • Understand motivations
  • Understand motivations continued
  • Understand motivations continued
  • Understand the motivations continued
  • Plan the approach
  • Plan the approach continued
  • Initiate the plan
  • Deploy the activities
  • Deploy the solutions – potential solutions
  • Deploy the solutions – sort potential solutions
  • Deploy the solutions – identify the chosen solutions
  • Deploy the solutions – Solution Selection Matrix
  • Deploy the solutions – plan the deployment
  • Deploy the solutions – Implement Plan
  • Deploy the solutions
  • Control & repeat
  • Control & repeat – Control Plan
  • Control & repeat – How to repeat
  • Overview 
  • KPIs 
  • CSAT 
  • ESAT 
  • Errors & issues 
  • Control measures 
  • Sales performance 
  • Cost pressures 
  • Time pressures 
  • 6 tools – a high level introduction 
  • Audit – Fundamentals 
  • Audit – How to deploy 
  • Audit – Demonstration 
  • Kaizen – Fundamentals 
  • Kaizen – How to deploy 
  • Kaizen – Demonstration 
  • Kanban – Fundamentals 
  • Kanban – How to deploy 
  • Kanban – Demonstration 1 
  • Kanban – Demonstration 2 
  • Gemba Walk – Fundamentals 
  • Gemba Walk – How to deploy 
  • Gemba Walk – Demonstration 
  • Process mapping – Fundamentals 
  • Process mapping – How to deploy 
  • Process mapping – demonstration 
  • 5S – Fundamentals 
  • 5S – How to deploy 
  • 5S – Demonstration 
  • Role of team & SMEs 
  • Role of team & SMEs continued 
  • Role of communication 
  • Role of communication continued 
  • Role of communication continued 
  • Role of tools 
  • Role of tools continued 
  • Who conducts continuous improvement? 
  • Overview 
  • Six Sigma 
  • Lean 
  • Total Quality Management 
  • PDCA 
  • Theory of Constraints 
  • The set up 
  • The issue 
  • The issue continued 
  • The ask 
  • The ask continued 
  • What was done? 
  • What was the outcome? 
  • Benefits & lessons learned 
  • Review of key learnings 
  • Hints and tips 
  • Thank you

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What some of our 200,000+ students have to say

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
From Sweden
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
From Abu Dhabi
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
From Australia
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
From Greece

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