Leading Business Improvement

Enroll in Kano Analysis Model Online Certification Course


  • Course Duration: Approx. 2 Hours 29 Minutes
  • Lectures: 23
  • 3 downloadable resources
  • Certificate of completion
  • Lifetime access
  • Access Free Demo
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Course Description:

This course is designed to guide you in understanding and applying the Kano Analysis Model, a powerful tool for capturing and analyzing customer needs. It will equip you with the necessary skills to gather, analyze, and present customer data effectively, striking the right balance between complexity and simplicity.

What You’ll Learn:

How to deploy the Kano Analysis Diagram effectively. The importance of the voice of the customer and how to capture it. Key considerations when mapping customer delight, satisfaction, and dissatisfaction. Tips to enhance your product or service design by understanding your customers better.

Why This Course:

The Kano Analysis Model taught in this course has been proven successful in numerous business scenarios. Many professionals have used this approach to improve their understanding of customers and make informed decisions. These improvements have ranged from small process enhancements to large transformations involving product or service redesigns. This method is versatile and works for projects of any size.

Join us in learning how to apply the Kano Analysis Model and increase your organization’s customer-centricity.


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Kano Analysis ModelEnroll in Kano Analysis Model Online Certification Course
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