Total Quality Management (TQM) : Certification Course

Total Quality Management (TQM) is a strategy that focuses on identifying, delivering, and maintaining quality within an organization. This well-established method, which is highly sought after in the current job market, emphasizes the importance of quality as the foundation of an organization’s operational strategy. The course introduces 8 key principles and steps that are essential for successful quality management. The course content includes:

• Basic concepts of Quality (such as TQM, Quality, Continuous Improvement, etc.)
• The 8 fundamental principles of Total Quality Management.
• The 8 necessary steps to implement Total Quality Management.
• Various tools and techniques applicable in a TQM project or daily operations.

Upon completion of the course, participants will gain the knowledge and confidence to enhance quality and performance in their organization, positively influencing their products, services, and overall operational performance. They will be equipped to implement strategies and techniques across various organizations to ensure operational excellence and robust quality performance.