Become a Successful Business Improvement Specialist
CTQ Tree: Critical to Quality Certification Course
#1 Critical to Quality course
How to use the CTQ Tree tool successfully and achieve amazing outcomes: a detailed guide
Key Concepts Covered in this Course
- How to build the Critical to Quality Tree tool
- How to identify what is critical to quality for your customers
- Identification of the voice of the customer
- Gathering of customer requirements to build and shape future products and services
- Deliver higher quality products that are more likely to sell well
- What critical to quality is
- How to understand your customers needs and respond effectively
- Gathering of customer information and feedback
- How to use the data generated to impact the customer positively
- Deliver higher quality products that are more likely to receive great customer feedback
Course instructor
Robert Chapman
Business Improvement Specialist
As a Business Improvement professional, I’ve gained extensive expertise in Project Management, Lean Six Sigma, and Process Improvement. My accomplishments include delivering projects that saved organizations significant resources, streamlined processes, improved user experiences, and reduced errors and waste. Additionally, I hold a Lean Six Sigma Black Belt certification.
Course Summary
This course will teach you how to use the CTQ Tree tool, a powerful method to understand your customer’s needs, expectations, and quality standards. You will learn the basics of CTQ, the steps to apply the tool, and the key components of a CTQ Tree. You will also see real-life examples of how CTQ Trees can help you shape your products and services, make better decisions, and create effective SLAs.
- 3 downloadable resources
- Certificate of completion
Course Reviews
5.00Average rating
The course structure is user-friendly, allowing participants to progress at their own pace. The inclusion of quizzes and assessments reinforces understanding, making the learning experience dynamic and engaging. The downloadable resources provided serve as valuable references for ongoing application in the workplace.
Alexa Bliss
CTQ Tree: Critical to Quality Certification Course
Course Description
Understanding your customer, their needs and their requirements is crucially important – probably the most important thing you need to grasp in your business. To obtain this knowledge, you need a tool that will help you to gain the crucial insights to help you shape your products and services. This is where the CTQ (critical to quality) Tree tool comes in.
This tool enables you to work logically though a process, whether on your own, as a business or with your customer to establish their needs, what drives the successful delivery of these needs and the SLAs (service level agreements) that sit around them. The tool is multifaceted, giving you greater insight into what your customer wants but also enabling you to make better, more informed decisions and create lasting and achievable SLAs.
In this course, we do the following:
- Go through the fundamentals of this tool (what CTQ is, what the tool is, the benefits and customer analysis).
- We walk through the process you need to follow in order to deliver the tool.
- We break the tool down into its constituent parts and explain each, in detail.
- There are also several demonstrations, based on real life examples of CTQ Trees being deploying in a range of scenarios.
- And we will give hints and tips along the way to ensure you are covered when looking to deploy this tool.
Being able to understand your customer’s needs today, tomorrow and longer term is a skill highly in demand and insight that is non-negotiable for any successful business. With the CTQ Tree, you get just that!
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