Voice of the Customer Toolkit Current Status Not Enrolled Price £100.00 Get Started Take this Course Course ContentIntroduction Introduction Sample Lesson What is the purpose of this course? Sample Lesson Fundamentals of voice of the customer What is VOC? Sample Lesson Examples of VOC The importance of VOC Sample Lesson Scenario Voice of the Customer tools Introduction to Voice of the Customer Types of customer and data Types of customer and data: How to do this Customer Segmentation Customer Segmentation: How to do this Customer Segmentation: Demonstration Interviews Interviews: How to conduct these Interviews: Hints & tips Interviews: Questions to ask Point of use observation Point of use observation: How to conduct these Point of use observation: Hints & tips Focus groups 1 of 2