Total Quality Management

Examples of Total Quality Management

What is quality?

What is quality? – Example

What is continuous improvement?

Graphical representation of continuous improvement

Pros of Total Quality Management

Cons of Total Quality Management

Overview & scenario

Customer focus

Customer focus – Scenario example

Employee involvement

Employee involvement – Scenario example

Integrated system

Integrated system – Scenario example

Process-centric approach

Process-centric approach – Scenario example

Systematic approach