RCA: Root Cause Analysis

The purpose of root cause analysis

Benefits of root cause analysis

Examples of root cause analysis

Root cause analysis document

Scenario

Overview of the 8D process

Phase 0 – Plan your approach

Phase 1 – Establish the team

Define the problem – example

Interim actions – example

Establish the team – example

Phase 2 – Define the problem

Phase 3 – Interim actions

Phase 4 – Identify & verify the root cause

Identify & verify the root cause – example 1

Identify & verify the root cause – example 2

Phase 5 – Identify & choose corrective actions