Unlock Your Potential with Our

Analysis Tools Certification
Course Bundle

With years of expertise in the fields of business & process improvement, Lean Six Sigma & Quality, root cause analysis & defect reduction, LBI is well placed to help you upskill in the areas that will really make a difference to your operational performance.

Our highly interactive courses, built through experience and feedback from a range of businesses, are designed to provide you with the skills increasingly in demand by business – future proofing your skillset for years to come.

Who is it for?

Join us at LBI and take the first step towards transforming your business and career with our Process Improvement Course Bundle.

Why choose
our course bundle?

Transform your operational performance:

Transform your career:

Increase employability:

Unique offering:

Course contents

Kano Analysis Model

  • What will be covered within this course? (Preview)
  • What is the purpose of this course? (Preview)
  • What is Kano Analysis? (Preview)
  • When to use Kano Analysis?
  • When to use Kano Analysis? Continued
  • What is voice of the customer?
  • What is voice of the customer? Continued
  • Pros of Kano Analysis
  • Cons of Kano Analysis
  • Overview
  • Overview – Run through the approach
  • Satisfaction
  • Functionality
  • Features
  • Perception
  • Overview
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Review of key learnings
  • Hints & tips
  • Thank you

FMEA: Failure, Modes, Effects, Analysis

  • What is FMEA? (Preview)
  • What is root cause analysis?
  • The purpose and importance of FMEA
  • When to use the tool
  • Introduction to the tool
  • History of the tool
  • Breakdown of each section: Process step
  • Breakdown of each section: Potential Failure Mode
  • Breakdown of each section: Potential Failure Effect(s)
  • Breakdown of each section: Severity
  • Breakdown of each section: Potential Causes
  • Breakdown of each section: Occurrence
  • Breakdown of each section: Current Controls
  • Breakdown of each section: Detection
  • Breakdown of each section: RPN
  • Breakdown of each section: Recommended action(s)
  • Breakdown of each section: Responsible
  • Breakdown of each section: Action Results
  • Breakdown of each section: Final RPN
  • The process to build an FMEA tool
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Review of key learnings
  • Hints and tips
  • Thank you

SIPOC - Supplier, Input, Process, Output, Customer

  • What is SIPOC? (Preview)
  • What is process improvement?
  • The purpose and importance of SIPOC (Preview)
  • When to use the tool
  • Introduction to the tool
  • History of the tool
  • Breakdown of each section: Supplier
  • Breakdown of each section: Input
  • Breakdown of each section: Process
  • Breakdown of each section: Output
  • Breakdown of each section: Customer
  • The process to build a SIPOC tool
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Build your SIPOC!
  • Review of key learnings
  • Hints and tips

CTQ Tree: Critical to quality

  • What is CTQ? (Preview)
  • What is a CTQ Tree?
  • What is customer analysis?
  • The benefits of CTQ
  • High level overview
  • The need
  • The drivers
  • The CTQs
  • The demonstration approach
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Review of key learnings
  • Hints and tips
  • Thank you

Course instructor
Robert Chapman

After many years working in a range of industries with companies facing a whole array of challenges and opportunities, Robert has used his extensive experience to construct market leading courses. He continues to support clients to this day and is constantly in touch with business, enabling us to keep our course content up to date and relevant in a changing world.

Robert Chapman

Business Improvement Specialist

Students
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Reviews
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Testimonials

“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
Beverly
From Dallas, USA
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
Athena
From Norway
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
Darby
From Sweden
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
Christopher
From Australia
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
Jami
From Abu Dhabi
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
Benjamin
From London, UK
“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
Magdalena
From Greece

Join the community of
successful professionals

Don’t miss out on the opportunity to transform your business and career. Enroll in our Improvement & Analysis Tools Course Bundle today and start your journey towards operational excellence and career advancement.

Analysis Tools Course Bundle

£ £199.00
Lifetime Access
  • FMEA: Failure, Modes, Effects, Analysis
  • CTQ Tree: Critical to quality
  • Kano Analysis Model
  • SIPOC - Supplier, Input, Process, Output, Customer

How can we help you?

Feel free to contact us if you have any questions. We will be happy to assist you.

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