RCA: Root Cause Analysis
Introduction
Introduction
What is the purpose of this course?
The fundamentals of RCA
What is root cause analysis?
The purpose of root cause analysis
Benefits of root cause analysis
Examples of root cause analysis
Root cause analysis document
Scenario
Root cause analysis process
Overview of the 8D process
Phase 0 – Plan your approach
Phase 1 – Establish the team
Define the problem – example
Interim actions – example
Establish the team – example
Phase 2 – Define the problem
Phase 3 – Interim actions
Phase 4 – Identify & verify the root cause
Identify & verify the root cause – example 1
Identify & verify the root cause – example 2
Phase 5 – Identify & choose corrective actions
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RCA: Root Cause Analysis
Introduction
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