Kano Analysis Model
Introduction
What is covered in this course?
What is the purpose of this course?
Fundamentals of Kano
What is Kano Analysis?
When to use Kano Analysis?
When to use Kano Analysis? Continued
What is voice of the customer?
What is voice of the customer? Continued
Pros of Kano Analysis
Cons of Kano Analysis
Kano Analysis - Breakdown
Overview
Overview – Run through the approach
Satisfaction
Functionality
Features
Perception
Demonstration
Overview
Demonstration 1
Demonstration 2
Demonstration 3
Close out
Review of key learnings
1 of 2
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What is covered in this course?
Kano Analysis Model
What is covered in this course?
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