RCA: Drill Down Tool
Introduction
What is covered in this course?
What is the purpose of this course?
Fundamentals of the Drill Down Tool
What is a Drill Down?
What is root cause analysis?
The root cause analysis process
The purpose and importance of the Drill Down
How to use the tool: When
How to use the tool: Type 1
How to use the tool: Type 2
Demonstration
The process to build a Drill Down
Step 1: Identify the issue
Step 2: Assemble the team
Step 3: Assess the data
Step 4: Break down the issue
Step 5: Conduct the Drill Down
Step 6: Deliver improvements
Demonstration 1
Demonstration 2
Demonstration 3
Close out
Review of key learnings
1 of 2
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RCA: Drill Down Tool
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