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SIPOC - Supplier, Input, Process, Output, Customer

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Course Description

The SIPOC is one of the best known and most effective process mapping tools out there. Used extensively in projects utilising the Lean Six Sigma methodology, the SIPOC is there to help you:

  • Understand the current state.
  • Understand the key players in the process.
  • Understand the key inputs and outputs of your process.

It acts as the bedrock of any project where you are looking to deploy process improvements, process changes or are just trying to understand better the flow of information and products through your process from the initiator through to your final customer.

Standing for Supplier, Input, Process, Output, Customer, the SIPOC tool gives you a lot of great insight into a process very quickly. In this course, you will:

  • Learn what a SIPOC model is.
  • Learn how to effectively deploy a SIPOC with examples.
  • Be taken through a breakdown of each section of the SIPOC.
  • Be taken through a number of demonstrations, based on different scenarios in different industries.

The course also gives you the templates and tools you need so once you have completed the course, you can get started on a SIPOC right away. Quizzes and assignments along the way will also help in your learning journey.

When you finish this course, you will have the knowledge, the experience and the confidence to deploy a SIPOC in your next project.

Course breakdown

  • What is covered in this course?
  • What is the purpose of this course?
  • What is SIPOC?
  • What is process improvement?
  • The purpose and importance of SIPOC
  • When to use the tool
  • Introduction to the tool
  • History of the tool
  • Breakdown of each section: Supplier
  • Breakdown of each section: Input
  • Breakdown of each section: Process
  • Breakdown of each section: Output
  • Breakdown of each section: Customer
  • The process to build a SIPOC tool
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3
  • Build your SIPOC!
  • Review of key learnings
  • Hints and tips

What our students have to say

“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
Magdalena
“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
Beverly
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
Christopher
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
Benjamin
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
Athena
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
Darby
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
Jami
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