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Root Cause Analysis Training

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Course Description

Having the ability to Root Cause an issue as it arises within a team or organisation is a hugely important skill to have. The successful teams of the future are not going to be those who bring in a raft of Consultants every time things start to go wrong within a process or department. No, the successful teams will be those that have the knowledge and skills to fix these issues as and when they arise! By completing this course, you will start to make yourself so valuable to your team or, as a leader, your organisation, the opportunities that arise for you will be endless.

In this course, you will learn:

  • What is a root cause analysis?
  • What is the process required to conduct an RCA?
  • The purpose and importance of RCA.
  • Tools and methods required for RCA.
  • Key points to consider when running an RCA.
  • A case study example.

Organisations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organisation – something that organisational leaders will be keen to see!

Course breakdown

  • Introduction
  • What is the purpose of this course?
  • Disclaimer
  • What is RCA?
  • The purpose of RCA
  • The importance of RCA
  • Scenario
  • The process
  • RCA document
  • Step 1: Define the problem
  • Define the problem: RCA document demonstration
  • Step 2: Collect data
  • Collect data: RCA document demonstration
  • Step 3: Identify possible causes
  • Identify possible causes: RCA document demonstration
  • Step 4: Identify root causes
  • Identify root causes: RCA document demonstration
  • Step 5: Identify solutions
  • Identify solutions: RCA document demonstration
  • Step 6: Test solutions
  • Test solutions: RCA document demonstration
  • Step 7: Implement solutions
  • Implement solutions: RCA document demonstration
  • Step 8: Monitor controls
  • Monitor controls: RCA document demonstration
  • High level overview of the tools
  • Pareto Chart
  • Pareto Chart: Demonstration
  • 5 whys
  • 5 Whys: Demonstration
  • Fishbone Diagram
  • Drill Down
  • Drill Down: Demonstration
  • FMEA
  • FMEA: Demonstration
  • Issue / error log
  • Issue / Error Log: Demonstration
 
  • Types of causes
  • Types of control
  • Importance of people
  • Facilitating a session
  • Initiate the RCA
  • Key actions
  • Key deliverables
  • Benefits
  • Lessons learned
  • Review of key learnings
  • Hints and tips

What our students have to say

“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also - all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
Magdalena
“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
Beverly
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
Christopher
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method - now I feel so much more confident. Thank you Robert.”
Benjamin
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
Athena
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business - something I have really struggled with.”
Darby
“I learned a lot and will apply what I've learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”
Jami
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