Leading Business Improvement

Root Cause Analysis: Cause & Effect Diagram

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Course Description

The Cause & Effect Diagram is one of the most important root cause analysis tools there is. Understanding its purpose and knowing how and when to deploy it is a skill highly in demand in today’s market. Whether you are an employee, manager or business owner, having the ability to identify a problem, discover its root cause and act to fix it quickly is crucial. The deployment of this tool can lead to large scale error reduction, process improvement and even financial savings.

By choosing to take this course you will learn the following:

  • What is root cause analysis?
  • What are the fundamentals of the Cause & Effect Diagram (purpose, importance)?
  • A breakdown of the categories, history of and when to use the tool.
  • How to build and deploy this diagram.
  • LIVE demonstrations of the diagram in action.
  • Hints and tips on how to maximize chances of success.

Being one of the central root cause tools in the Lean Six Sigma methodology, this tool has been deployed in all industries, companies large and small and by individuals with a range of qualifications – all to great success. If you need to find a way to reduce errors, save money and potentially improve your customer / colleague experience, the Cause & Effect Diagram is the right tool to invest your time in, today!

Course breakdown


  • Introduction
  • What is the purpose of this course?

Fundamentals of cause & effect

  • What is root cause analysis?
  • What is a Cause & Effect Diagram?
  • The purpose of a Cause & Effect Diagram

Cause & Effect: Explained

  • Introduction to the tool
  • History of the tool
  • When to use the tool
  • What each category means


  • The process to build a Cause & Effect Diagram
  • Demonstration 1
  • Demonstration 2
  • Demonstration 3

Close out

  • Advice and tips for success
  • Review of key learnings
  • Thank you

What our students have to say

“An absolutely amazing course. It has a clear structure and as the slides are present I do not have to make notes. Also – all of the important definitions are being accompanied by demonstrations in practice of the tool by which I could understand the true meaning of them. The way the course is presented is nice to follow, language is impeccable and the speed is not to fast. Usually in other courses from Udemy I can see a definition of a problem directly followed by example with a lot of fluff, but those extra unneeded false interactions with learners make the course only longer and makes me usually loose my focus. In this course I did not experience it at all. It was to the point and I have actually learned something that I can directly use in my work. Thank you! PS I will for sure follow the other courses of the instructor!”
“This is a good course for those who have no to very basic background on process improvement. The content is just right, not too overwhelming for me. The topics are discussed properly. I appreciate the examples given which make each topic easier to understand.”
“Great course. The pacing, content, and delivery is great. You could tell that great care and expertise was put into delivering the course. Thank you!”
“Truly brilliant. A great flow, a really knowledgeable instructor and great resources. I have had some trouble understanding the delivery of Lean, purpose and method – now I feel so much more confident. Thank you Robert.”
“In my position, everyone suddenly want this kind of RCA, but no one really knew how to do it. It was simple but I felt I was doing it wrong. This course broke it down to the simple steps it is supposed to be to complete. Easy to follow and great examples.”
“This course adds a lot more insight to the tool than you get from a simple template. I now know how to sell usage of the tool across my business – something I have really struggled with.”
“I learned a lot and will apply what I’ve learned in my work. Thank you, Robert. A detailed explanation and your quick responses to questions in message section , demonstrate that you are a professional in your sector! Thanks.”

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