Course Description
Improving your organisation’s processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation’s processes today, they will reward this favourably!
In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!
We will cover:
- The fundamentals behind process improvement and the types of process to look out for.
- How to identify, question and change value and and non-value add steps.
- The main processes we need to build during a process improvement initiative.
- A breakdown of the key types of process and process analysis terms you will need to understand.
- The process to be followed to ensure successful deliverance of process improvement projects and demonstrations of how to deliver each step.
- A LIVE demonstration of a process improvement and a case study example of how a process improvement project was delivered.
- A complete process mapping toolkit, with LIVE demonstrations on how to use each one – with templates attached for those which require it.
- We will test your knowledge with quizzes and an assignment.
At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.
Course breakdown
- Introduction
- What is the purpose of this course?
- What is Process improvement?
- Examples of process improvement
- The importance of process improvement
- Triggers of process improvement
- What is a process map?
- Value add
- Non-value add but necessary
- Non-value add
- Label the examples
- Overview
- As-is process
- To-be process
- Realised process
- Overview
- Takt time
- Cycle time
- Lead time
- Bottleneck
- Rework loop
- Label the examples
- Process overview
- Step 1: Identify the process
- Step 2: Map the as-is process
- As-is process analysis
- Step 3: Identify the value-add and non value-add steps
- Analysis of the value and non value-add within the process map
- Step 4: Map the to-be process
- Step 5: Gap analysis
- Step 6: Map the realised process
- Step 7: Test the new process
- Step 8: Provide wider updates
- Introduction to Process Mapping tools
- Swim Lane
- Swim Lane: Demonstration
- SIPOC
- SIPOC: Demonstration
- Value Stream Map
- Value Stream Map: Demonstration
- Time Value Map
- Time Value Map: Demonstration
- Value Add Chart
- Value Add Chart: Demonstration
- Spaghetti Diagram
- Spaghetti Diagram: Demonstration
- PM matrix
- Overview
- Transport
- Inventory
- Motion
- Waiting
- Overproduction
- Overprocessing
- Defects
- Skills
- Label the examples
- The set up – Mapping
- The set up – Discussions
- The set up – Improvement
- The set up – Physical part 1
- The set up – Physical part 2
- The set up – Digital
- Questions to ask – Introduction
- Questions to ask – Mapping
- Questions to ask – Discussions
- Questions to ask – Improvement
- The rules
- Hints and tips
- What is process design?
- Why is it required?
- The approach – high level
- Identify the need
- Gather information
- Build the process
- Test the process
- Deploy the process
- Demonstration – introduction
- Demonstration – identify the need
- Demonstration – gather information
- Demonstration – build the process
- Demonstration – test the process
- Demonstration – deploy the process
- The current process
- Key metrics
- The ask
- The reform
- Recommendations
- The delivered process
- Review of key learnings
- Hints and tips
- Thank you
- LIVE demonstration of a process improvement